Details you choose to send
Depending on the form, we collect your name, email address, business name, website, service area, selected plan and the message you write. A call request also includes your preferred day and time, phone number if you choose a phone call, or your preferred video platform. A website review may include optional company size and current inquiry sources. Optional questions can be left blank. Please do not send passwords, payment-card details or sensitive customer records through these forms.
How we use an inquiry
We use the information to answer your question, review your website, assess whether a service fits, prepare a quote or arrange a requested conversation. Submission details reach the team by email and are stored in a contact list as a backup. A confirmation email explains the next step. Submitting a form does not subscribe you to a marketing newsletter, and we do not sell inquiry details.
The services involved
Vercel hosts the website and processes form requests. Brevo delivers transactional emails and stores contact records. Cloudflare provides DNS, email routing and the Turnstile spam check. Our email service is used to read and answer requests. These providers may process information in countries other than yours under their applicable terms and privacy practices.
Provider details are available in Vercel's privacy notice, Brevo's privacy policy and Cloudflare's privacy policy. We share inquiry details with these services to operate the site and respond to you.
Spam checks and technical information
Turnstile checks form submissions for automated abuse. It processes technical information such as network and browser signals. Hosting and security systems may also record request metadata, including IP address, time, requested page and errors. We use necessary technical information to keep the site working and investigate failed or abusive requests.
We do not respond differently to browser Do Not Track signals. We do not run advertising pixels or a visitor analytics service on this site. The chat interface may store its conversation state in your browser to preserve continuity. A typed chat question is matched against prepared answers locally; when you submit a question for the team, your contact details, question, full conversation transcript, topics viewed and the page you are on are sent through the same lead process as the forms.
Keeping and correcting information
We retain correspondence and contact records for as long as reasonably needed to handle the inquiry, provide agreed services and meet applicable recordkeeping obligations. The appropriate period depends on whether an inquiry becomes a client relationship. Contact us if information is inaccurate or if you want us to review what we hold.
You can request access, correction or deletion by emailing support@westvirginiaseo.company. We may need to verify the request and explain any information we must retain. Available rights depend on the law that applies to you.
Changes and questions
If the way this website collects or uses information changes, we will update this page and its date. For questions about the policy or a specific submission, email the team with enough context to identify the request without including sensitive information.